Job Opportunity: Shelter/Housing Case Manager

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Position: Case Manager
Program: Shelter/Housing
Status: Permanent, non-exempt employee
Pay: Starting pay at $16.00/hr, benefits available first of the month following date of hire
Hours: Regular schedule consisting of some weekdays, evenings and overnights
Responsible to: Shelter/Housing Program Manager

About Clackamas Women’s Services (CWS)

Clackamas Women’s Services (CWS) was incorporated in 1985 as Clackamas County’s first shelter for women and children escaping family violence and domestic abuse. CWS’ service delivery framework is built on trauma-informed best practices that promote safety and self-determination. Our vision is to live in a society that no longer tolerates domestic and sexual violence, but rather thrives on mutual respect.

CWS offers comprehensive, responsive solutions for adults and children impacted by sexual assault, domestic violence, stalking, the sex industry, and elder abuse. Through our confidential emergency shelter, our rural outreach office and A Safe Place Family Justice Center, CWS coordinates services with other public and private agencies in order to best serve survivors seeking help. Participants in our programs receive no-cost services by highly trained staff.

Position Purpose:

Responsible for providing case management, advocacy and support services to participants of the CWS shelter and housing programs. The Case Manager role requires an ability to provide non-judgmental support with unconditional positive regard, transparent and honest communication as well as the ability to be flexible and creative in a variety of changing situations.

Key Responsibilities:

  1. Provide on-site and in-home individualized case management for participants in the CWS shelter and housing programs, including:
    • Safety planning
    • Crisis intervention services
    • Supporting participants in their goals for self-sufficiency and growth (i.e., budgeting, financial empowerment, domestic violence education, physical and mental health, parenting education, etc.).
    • Assistance with Temporary Restraining Orders, Sexual Assault Protective Orders and Stalking Orders
    • Domestic violence and sexual assault education
    • Accompaniment to appointments or meetings with a variety of service providers (DHS, Court, Immigration, etc.)
    • Providing transportation to participants in agency vehicle
  2. Answer the CWS crisis and support line: giving appropriate information, support and referrals for callers and response to Lethality Assessment Protocol (LAP) calls from law enforcement partners.
  3. Staff CWS emergency shelter, providing phone screens, intakes, supporting participant exits and transitions and ensuring the safety of the shelter and participants.
  4. Provide a wide variety of advocacy strategies and engagements (referral, accompaniment, providing resources, role-play, calling on behalf, support, system navigation, advocacy, etc.) to shelter and housing participants.
  5. Communicate in a trauma-informed manner and provides comprehensive information to shelter and housing participants in an accessible way.
  6. Build relationships and rapport with shelter and housing participants and foster community building.
  7. Contribute to a successful team within the shared case management system and work from a team based approach in conjunction with other shelter and housing case managers. Provide support and assist coworkers in response to fluctuations in workloads.
  8. Provide shelter and housing participants with information and support regarding domestic and sexual violence, oppressions, trauma, communal living, parenting, immigration issues and related topics.
  9. Assist shelter participants with cleaning and upkeep of the shelter facility, prep rooms for entering participants, and assist with annual shelter closure.
  10. Provide back-up support for the shelter through on-call rotation. Back up support will be provided 24/7 on a CWS back up phone that you will be required to carry while you are out of the office during your rotation.
  11. Facilitate on-site support and self-care groups as requested.
  12. Work to establish effective, positive and ongoing relationships with community partners.
  13. Represent CWS at community meetings, speaking engagements and educational trainings as requested.

General Responsibilities:

  1. Represent the mission and values of CWS to program participants and community partners.
  2. Complete documentation of all services, including intakes, releases of information, demographics tracking and statistics within the CWS database for all participants on a minimum of a weekly basis.
  3. Maintain appropriate participant confidentiality in accordance with advocate privilege and federal statutes.
  4. Provide consultation and support for community partners through collaboration and information sharing regarding the dynamics of domestic violence and sexual assault and its impact on survivors.
  5. Work in conjunction with other staff to provide consistent services to participants.
  6. Participate in speaking engagements and educational trainings as requested.
  7. Attend CWS all staff meetings and regular check-in meetings.
  8. Meet regularly with the Shelter/Housing Manager to plan and prioritize projects.
  9. Submit necessary monthly timesheets and mileage reimbursement forms. Manage daily schedule appropriately.
  10. Other duties as assigned.


  • Individuals who are bilingual/ possess bicultural competencies are encouraged to apply, with applicants who speak Vietnamese or Mandarin and hold associated cultural competencies given strong preference. Pay rate differential may apply for this additional skill set.
  • CWS is committed to building a culturally diverse organization and strongly encourages applications from candidates of color.
  • Experience supporting survivors of domestic violence and/or sexual assault. Case management or advocacy based experience preferred.
  • Demonstrated understanding of domestic and sexual violence and its effects on survivors, their children and society.
  • Demonstrated understanding of systems of oppression, ability to work effectively and non-judgmentally with individuals from diverse backgrounds, and understanding of culturally competent service delivery.
  • Ability to work collaboratively with systems outside of domestic and sexual violence field.
  • The person in this position frequently: ascends/descends stairs; lifts equipment, furniture, and other items up to 50 lbs.; bends, reaches, stoops, and crouches to complete necessary shelter-related tasks.
  • Reliable transportation required, position includes use of personal vehicle to complete some tasks.

To apply, please submit a cover letter and resume to