Job Opportunity: Shelter/Housing Case Manager (Bilingual/Bicultural, Spanish/English)

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Position: Case Manager/ Manejadora de Casos
Program: Shelter/Housing
Status: Permanent, non-exempt employee
Pay: Starting pay at $16.50/hr, benefits available first of the month following date of hire
Hours: Regular schedule consisting of some weekdays, evenings and overnights
Responsible to: Shelter/Housing Program Manager

Staff with bilingual/bicultural competencies provide an additional and essential value to our organization and we increase our starting wage accordingly for bilingual/bicultural staff. This increase is reflected in the rate listed above.

El personal con competencias bilingües / biculturales provee un valor adicional y esencial a nuestra organización y nosotros en consecuencia aumentamos el salario inicial para el personal bilingüe/bicultural. Este aumento se refleja en la tasa indicada anteriormente.

About Clackamas Women’s Services (CWS)

Clackamas Women’s Services (CWS) was incorporated in 1985 as Clackamas County’s first shelter for women and children escaping family violence and domestic abuse. CWS’ service delivery framework is built on trauma-informed best practices that promote safety and self-determination. Our vision is to live in a society that no longer tolerates domestic and sexual violence, but rather thrives on mutual respect.

CWS offers comprehensive, responsive solutions for adults and children impacted by sexual assault, domestic violence, stalking, the sex industry, and elder abuse. Through our confidential emergency shelter, our rural outreach office and A Safe Place Family Justice Center, CWS coordinates services with other public and private agencies in order to best serve survivors seeking help. Participants in our programs receive no-cost services by highly trained staff.

Clackamas Women’s Services (CWS) fue incorporada en 1985 como el primer albergue del condado de Clackamas para las mujeres y los niños escapando de la violencia familiar y el abuso doméstico. El marco de prestación de servicios de CWS se basa en las mejores prácticas basadas en trauma, que promueven la seguridad y la autodeterminación. Nuestra visión es vivir en una sociedad que ya no tolera la violencia doméstica ó sexual, sino que se nutre del respeto mutuo.

CWS ofrece soluciones integrales y sensibles para adultos y niños afectados por agresión sexual, violencia doméstica, acoso, la industria del sexo y el abuso de ancianos. A través de nuestro refugio confidencial de emergencia, nuestra oficina de extensión rural y Centro de Justicia Familiar un Lugar Seguro, CWS coordina los servicios con otras agencias públicas y privadas con el fin de servir mejor a los sobrevivientes que buscan ayuda. Los participantes en nuestros programas reciben servicios sin costo por personal altamente capacitado.

Position Purpose:

Responsible for providing case management, advocacy and support services to participants of the CWS shelter and housing programs with a focus on serving Latina survivors. The Case Manager role requires an ability to provide non-judgmental support with unconditional positive regard, transparent and honest communication as well as the ability to be flexible and creative in a variety of changing situations.

Responsable de proporcionar servicios de manejo de casos, abogacía y apoyo a los participantes de los programas de Albergue y vivienda de CWS con prioridad de atender a los participantes latinos. El rol de Administrador de Casos requiere la capacidad de proporcionar apoyo sin prejuicios, positivo e incondicional, una comunicación transparente y honesta, así como la capacidad de ser flexible y creativo en una variedad de situaciones cambiantes.

Key Responsibilities:
  1. Provide on-site and in-home individualized case management for participants in the CWS shelter and housing programs, including:
    • Safety planning
    • Crisis intervention services
    • Supporting participants in their goals for self-sufficiency and growth (i.e., budgeting, financial empowerment, domestic violence education, physical and mental health, parenting education, etc.).
    • Assistance with Temporary Restraining Orders, Sexual Assault Protective Orders and Stalking Orders
    • Domestic violence and sexual assault education
    • Accompaniment to appointments or meetings with a variety of service providers (DHS, Court, Immigration, etc.)
    • Providing transportation to participants in agency vehicle
  2. Provide culturally specific case management for Latina survivors in the CWS shelter and housing programs, including linguistically appropriate services and co-case management with other culturally specific providers.
  3. Share and provide support around local Latino community issues as they relate to domestic and sexual violence.
  4. Answer the CWS crisis and support line: giving appropriate information, support and referrals for callers and response to Lethality Assessment Protocol (LAP) calls from law enforcement partners.
  5. Staff CWS emergency shelter, providing phone screens, intakes, supporting participant exits and transitions and ensuring the safety of the shelter and participants
  6. Provide a wide variety of advocacy strategies and engagements (referral, accompaniment, providing resources, role-play, calling on behalf, support, system navigation, advocacy, etc.) to shelter and housing participants.
  7. Communicate in a trauma-informed manner and provides comprehensive information to shelter and housing participants in an accessible way.
  8. Build relationships and rapport with shelter and housing participants and foster community building.
  9. Contribute to a successful team within the shared case management system and work from a team based approach in conjunction with other shelter and housing case managers. Provide support and assist coworkers in response to fluctuations in workloads.
  10. Provide shelter and housing participants with information and support regarding domestic and sexual violence, oppressions, trauma, communal living, parenting, immigration issues and related topics.
  11. Assist shelter participants with cleaning and upkeep of the shelter facility, prep rooms for entering participants, and assist with annual shelter closure.
  12. Provide back-up support for the shelter through on-call rotation. Back up support will be provided 24/7 on a CWS back up phone that you will be required to carry while you are out of the office during your rotation.
  13. Represent CWS at culturally specific service meetings (CWS Latina Leadership Team, Latina Provider Chat, Promotoras, etc.) as requested.
  14. Facilitate on-site support and self-care groups as requested.
  15. Work to establish effective, positive and ongoing relationships with community partners.
  16. Represent CWS at community meetings, speaking engagements and educational trainings as requested.
General Responsibilities:
  1. Represent the mission and values of CWS to program participants and community partners.
  2. Complete documentation of all services, including intakes, releases of information, demographics tracking and statistics within the CWS database for all participants on a minimum of a weekly basis.
  3. Maintain appropriate participant confidentiality in accordance with advocate privilege and federal statutes.
  4. Provide consultation and support for community partners through collaboration and information sharing regarding the dynamics of domestic violence and sexual assault and its impact on survivors.
  5. Work in conjunction with other staff to provide consistent services to participants.
  6. Participate in speaking engagements and educational trainings as requested.
  7. Attend CWS all staff meetings and regular check-in meetings.
  8. Meet regularly with the Shelter/Housing Program Manager to plan and prioritize projects.
  9. Submit necessary monthly timesheets and mileage reimbursement forms. Manage daily schedule appropriately.
  10. Other duties as assigned.
  1. Bilingual (Spanish/English) and bi-culturally competent.
  2. Experience working with a broad range of issues affecting Latinos in the community in particular understanding of dynamics of domestic/sexual violence and how it affects the Latino community.
  3. Experience supporting survivors of domestic violence and/or sexual assault. Case management or advocacy based experience preferred.
  4. Demonstrated understanding of domestic and sexual violence and its effects on survivors, their children and society.
  5. Demonstrated understanding of systems of oppression, ability to work effectively and non-judgmentally with individuals from diverse backgrounds, and understanding of culturally competent service delivery.
  6. Ability to work collaboratively with systems outside of domestic and sexual violence field.
  7. The person in this position frequently: ascends/descends stairs; lifts equipment, furniture, and other items up to 50 lbs.; bends, reaches, stoops, and crouches to complete necessary shelter-related tasks.
  8. Reliable transportation required, position includes use of personal vehicle to complete some tasks.

To apply, please submit a cover letter and resume to

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